Last Updated: 9 October 2026
At Home Boutique, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we will review your request and arrange an eligible replacement or exchange in accordance with this policy and applicable law.
1. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
To help us review your request, please provide:
- Your order number.
- Clear photographs or a video showing the damage or defect.
- Photographs of the packaging, where relevant.
- A brief description of the issue.
Once your request is verified, we will guide you through the replacement or exchange process.
2. Incorrect Product Delivered
If you receive a product different from the one you ordered, please contact our customer support team with your order number and photographs of the product received.
After verification, we will arrange an appropriate replacement or exchange, subject to product availability and applicable law.
3. How to Request an Exchange
Please follow these steps:
- Contact us through our website’s Contact Us page.
- Share your order number and details of the issue.
- Provide photographs or videos to help us verify the claim.
- Wait for confirmation and instructions from our support team.
- Follow the return or pickup instructions provided, where applicable.
Please do not send a product back before receiving return instructions from our team.
4. Eligibility for Exchange
Exchanges are generally considered for products that are:
- Delivered in a damaged or defective condition.
- Different from the product ordered.
- Verified as eligible following our review.
Products should be kept with their original packaging, accessories, and tags, where applicable. However, missing packaging or tags will not automatically exclude a claim where applicable law provides otherwise.
5. Refund Policy
Our primary resolution for verified damaged or incorrect deliveries is a replacement or exchange, wherever appropriate and available.
If a replacement is unavailable, or a refund is otherwise required under applicable law or agreed by Home Boutique, the refund will be processed through the original payment method wherever possible. Processing and crediting times may vary depending on the payment provider or bank.
6. Return Shipping Costs
For verified cases involving damaged, defective, or incorrectly delivered products, Home Boutique will guide you regarding the return or pickup process and applicable shipping costs in accordance with our policy and applicable law.
7. Important Notes
- Please inspect your order after delivery and report any issue promptly.
- Exchange requests are subject to verification.
- Product colours and appearance may vary slightly due to lighting, photography, or screen settings; such variations alone may not indicate a defective product.
- Nothing in this policy limits any consumer rights available under applicable Indian law.
8. Contact Us
For return, refund, or exchange assistance, please contact us through the Contact Us page on our website and include your order number.